Support: Çay Ocağı
Questions or problems: write to okant@prondi.com. No account or form is needed. Please include your phone model, the app version (Settings, last row) and, if it is about a game, which game (Batak or King), the mode and the deal code if you have one.
Common questions
Do I need an account or an internet connection?
No account. The game works offline. Ads, the consent form and purchases use the internet.
Do the computer players cheat?
The computer players see only their own cards and what everyone at the table can see; they do not look at your cards. Settings > "Does the computer cheat?" shows what was tested and the limits of that testing. After every hand, "Show hands" lets you see all four hands yourself.
The rules differ from what I know. What can I do?
Batak and King are played a little differently from place to place. On the New game screen, the Rules row lets you pick a preset or change each rule. If you think a rule or a card warning is wrong, send the deal code and what you expected. (The game is in Turkish.)
What is a deal code?
Every hand shows one when it ends. It lets you replay the same deal. Hands opened from a code are practice and do not change your statistics.
My game disappeared or does not continue.
The game in progress is stored on your device. Clearing the app's data or "Reset data" removes it. If it keeps happening, send your app version and what you did.
What does Pro include? How do I restore it?
Pro is a one-time purchase, not a subscription. It removes ads and unlocks two designs (Marble and Copper, Ebru Night) and two table themes (Ebru and light brown, Green baize); it does not change how the game plays, its difficulty or its rules. Open Settings or the Pro screen and tap "Restore purchase", using the same Apple ID (iPhone) or Google account (Android) that bought it. The purchase belongs to your store account, not to an e-mail address in the app.
Where do ads appear?
In the free version, a small banner: at the top of the screen at the table, at the bottom on the home screen, Records and Rules. When a game ends, a medium-sized ad box below the result takes the banner's place on the results page. There are no full-screen ads. There are none during first-time setup, in the tutorial, in Settings, on the legal pages or on the Pro page.
How do I delete my data?
Settings > "Reset data" deletes your records, statistics and games in progress. Deleting the app or clearing its data in your device settings deletes everything. We keep nothing on our own servers. See the Privacy Policy.
Report an ad
If you see an ad that seems inappropriate or misleading, write to okant@prondi.com with when and where you saw it and the advertiser's name if it is shown.
About
Çay Ocağı is published by Prondi Teknoloji Anonim Şirketi. See the Privacy Policy.